Implementation of nurse knowledge about handover with situation, background, assessment, and recommendation technique.

Resumen

Introduction: Error due to the conveyance of handover during shift change will result in a decrease in service quality indicators, especially patient safety in a hospital. Poor communication is a contributing factor to the cause of injury. One form of nurse communication is a handover. Handover is a technique of conveying and receiving information related to the conditions of patients. Gaps in communication in the handover process were found. It is considered that around 45.5 % of the implementing nurses at the Regional General Hospital of Mataram do not maximize the form of handover implementation with the SBAR technique.