Integrating a Unified Communications System with Social Networks

Abstract

The increasing number of employees and clients, that are associated with each organization, has motivated them to extend their technological platform with the implementation of unified communications servers, with the goal of significantly improve their communication processes. On the one hand, people usually look for easy and fast methods for their communications. On the other hand, social networks have experienced an exponential boom in the last few years. Hence, in this research work, we propose a solution that allows the integration of a unified communications system with a social network. For the unified communications system, we choose Elastix, since it has become very popular and many companies worldwide have already based they communications system on it, whereas Twitter has been our selection for the social network, since it is commonly used for the exchange of short and accurate information among people. Our proposal is focused on the customer services offered by organizations to people, using Twitter.