Nikolaeva, Alena, Olga Demyanova, and Maria Pugacheva. “The Applying of QFD-Analysis to Increase Patient Satisfaction in Helthcare Organisations”. AVFT – Archivos Venezolanos de Farmacología y Terapéutica 39, no. 7 (February 8, 2021). Accessed February 10, 2025. http://saber.ucv.ve/ojs/index.php/rev_aavft/article/view/21132.