Nikolaeva, A., Demyanova, O., & Pugacheva, M. (2021). The applying of QFD-Analysis to increase patient satisfaction in helthcare organisations. AVFT – Archivos Venezolanos De Farmacología Y Terapéutica, 39(7). Retrieved from http://saber.ucv.ve/ojs/index.php/rev_aavft/article/view/21132